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Developing Relationships with Patients and Families: A Recipe for Success

Deanna Frings

Regular Price: $45.00
ANA Member Price: $30.00
Online CE Expiration: 10/11/2019
1 Contact Hours
Presented by Ana

Consumer driven healthcare, patient access to medical information, and patient increased involvement in their own care all have created an even greater need for improving the relationship between patients and nurses.

List Price:
$45.00
ANA Member Price:
$30.00

For bulk or invoice purchases, please contact customerservice@ana.org

Webinar Details

Overview:

Consumer driven healthcare, patient access to medical information, and patient increased involvement in their own care all have created an even greater need for improving the relationship between patients and nurses. As patients and their families look to become more involved in patient care, this creates an increased burden on nurses to temper and communicate expectations, better understand patient needs, and to take more time to work more closely with those patients.

List Price:
$45.00
ANA Member Price:
$30.00

For bulk or invoice purchases, please contact customerservice@ana.org

Key Learning Outcomes

  • Translate strategies for fostering positive staff-patient relationships.
  • Develop a culture of service recovery to meet patient expectations.
  • Synthesize best practices in patient engagement in healthcare.

Online Details

Agenda

What To Do Proactively-Setting the Right Tone:

  • Care Partner Program
  • Articulate expectations
  • Communicate Plan of Care
  • Document for team what is important to patient
  • Increase knowledge/decrease anxiety
  • Hourly rounding
  • Bedside shift report
  • Rounding for Service


What to Do When Things Don’t Go As Planned:

  • De-escalation
  • Service Recovery
  • Coaching/mentoring
  • Empathetic Response
  • Setting Limits

The American Nurses Association Center for Continuing Education and Professional Development is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

ANCC Provider Number 0023

ANA is approved by the California Board of Registered Nursing, Provider Number CEP6178

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