Q: How do I reschedule or cancel my Readiness Test?
A: If you wish to change your test date or time, you must do so by the second calendar day prior to your appointment. Rescheduling and canceling appointments can be accomplished via the Web site (www.prometric.com/anccr), available 24 hours a day, 7 days a week or by calling Prometric's Call Center at 1- 800-350-7076.
IMPORTANT NOTE: There is no fee to reschedule or cancel an appointment if the change is made more than 15 days prior to your appointment. If you reschedule or cancel 8 – 14 days prior to your appointment, you will be charged a $20 fee. If you reschedule or cancel 2-7 days prior to your appointment, you will be charged a $25 fee. If an appointment is cancelled in less than 2 calendar days of your appointment, you will forfeit your entire fee.
Q: How do I find the Prometric Test Center location closest to me?
A: Please visit www.prometric.com/anccr and select "Locate."
Q: I have not been able to find available appointments at a Prometric testing site. What can I do?
A: We recommend that you continue to check for testing center availability via https://www.prometric.com/anccr. It is possible that you may need to travel farther than usual to the closest available test center.
Q: Can ANCC help me with scheduling my Readiness Test?
A: ANCC staff are unable to assist with scheduling your Readiness Test. Please visit https://www.prometric.com/anccr to schedule your exam. If you are unable to schedule via the link above, you may call the Prometric Registration and Scheduling line at 1.800.688.5805.
Q: I cannot reach anyone at Prometric for assistance. What can I do?
A: You may send an email to firstname.lastname@example.org. You may also call the Prometric Candidate Care line at 1.800.853.6769. Responses may be delayed as Prometric has received a higher than usual number of inquiries.
Q: I was able to schedule my Readiness Test at a Prometric testing center. How can I switch my appointment to a Live Remote Proctoring appointment?
A: You will need to cancel your existing appointment at the testing center and then schedule a different appointment for a Live Remote Proctoring (LRP) session.
Q: What should I do if I purchased the wrong Readiness Test?
A: Please contact Prometric's Call Center at 1- 800-350-7076.
Q: What are the system requirements for Live Remote Proctoring (LRP)?
A: Please review Prometric’s Welcome to ProProctor Guide for important information about Live Remote Proctoring at https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf, which includes the specific system requirements necessary for using the Live Remote Proctoring (LRP) function. To conduct a system readiness check, please see this link: https://rpcandidate.prometric.com/.
For more information to assist you in choosing whether to test at a Prometric Testing Center or via Live Remote Proctoring, please visit this link: Considerations for Choosing a Testing Option.
Q: Will I be able to take notes during my Live Remote Proctoring (LRP) session?
A: Prometric offers a Scratchpad, which will open as a floating window for test takers to capture digital notes during their Readiness Test. Any notes that the test taker includes on the Scratchpad will be retained during the entire duration of the test and will be purged at the conclusion of the test. This scratchpad will replace the opportunity for candidates to have blank pieces of scratch paper to use, during the test.
Q: What should I do if I experience technical difficulties?
A: If you need any technical assistance with launching your test, CLICK HERE to engage with a representative from Prometric’s Global Help Desk.