Human-Centered Leadership in Healthcare: The Revolution Continues
With Foreword by Jean Watson, renowned nurse theorist, researcher, and founder of Watson Caring Science Institute
It starts with you, but it's not about you!
Human-Centered Leadership in Healthcare has evolved, and the revolution continues. This edition introduces the critical first dimension: Self, recognizing that true leadership begins from within. By cultivating self-awareness and authenticity, leaders can forge meaningful relationships that drive tangible results.
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Human-Centered Leadership in Healthcare has evolved, and the revolution continues. This edition introduces the critical first dimension: Self, recognizing that true leadership begins from within. By cultivating self-awareness and authenticity, leaders can forge meaningful relationships that drive tangible results. This book goes beyond theory, demonstrating the real-world operationalization of human-centered principles through compelling stories directly from the field and robust research validating the theory as a predictive model of relational leadership. Authors Leclerc, Kennedy, and Campis—renowned for their numerous publications and dynamic speaking—invite you to join a movement that is actively reshaping leadership for a more compassionate, connected future in healthcare.
“Human-Centered Leadership in Healthcare: The Revolution Continues is a remarkable ‘2.0’ treatise to the evolution of the authors’ inspirational approach to leadership—connecting, awakening, upholding, and, of course, starting with self. As a longtime fan of relational leadership in all its forms, this book and its tenets speak deeply to me. It includes numerous practical and real-world examples, coupled with discussion and reflection questions in every chapter, providing a foundation for multiple learning experiences. This book will rekindle your belief that great human-centered leadership is not only possible, but also alive and well. Challenge yourself to use this approach to support both your own development and that of your teams. Happy reading!” —Rosanne Raso, DNP, RN, CENP, FAAN, FAONL; Editor-in-Chief, Nursing Management
“I am delighted to endorse Human-Centered Leadership in Healthcare: The Revolution Continues. This remarkable book builds on a powerful foundation to offer nurse leaders—and all healthcare professionals—a tested, evidence-based framework for leading with authenticity, courage, and compassion. The authors’ collective voice weaves together deep scholarship and richly illustrative stories, guiding readers through the essential journey from self-awareness (‘It starts with me’) to fostering cultures of excellence, trust, and caring. Whether you are a seasoned CNO, an emerging clinical leader, or a frontline nurse, The Revolution Continues will inspire and equip you to lead in a way that honors the shared human experience at the heart of healthcare. Read it, reflect on it, and watch as its principles transform your practice and your team.” —Michelle Wallace, DNP, RN, TCRN, NEA-BC, FACHE; Chief Nursing Officer, Grady Memorial Hospital, Atlanta, GA
“Human-Centered Leadership in Healthcare: The Revolution Continues is a powerful and practical guide for transforming healthcare leadership from the inside out. Expanding on the original theory, the book introduces ‘Self’ as a core dimension emphasizing well-being, reflection, and relational leadership as essential to sustaining teams and driving culture change. As today’s workforce demands more meaningful connections, psychological safety, and purpose, this book offers timely solutions. It underscores the leader’s critical role in shaping environments where people thrive, making it an essential resource for navigating the future of healthcare.” —Renee Thompson, DNP, RN, FAAN, CSP; CEO & Founder, Healthy Workforce Institute®
“Human-Centered Leadership has been transformative for the nursing leaders—and leaders of nurses—across our organization. What makes it truly impactful is its ability to bridge theory and practice, offering practical, accessible strategies that bring human-centered leadership to life. With The Revolution Continues, this essential work deepens its relevance. A must-read for anyone committed to transforming healthcare through relational leadership and shaping the future of healthcare.” —Brooke Baldwin, DNP, RN, CENP; SVP & Chief Nursing Executive, OHSU Healthcare; Associate Dean, Clinical Affairs, OHSU School of Nursing
“‘It starts with you, but it’s not about you.’ What a powerful statement. Many times I have said that leadership is an inside job. Before we can answer the calling to serve others, we need to work on ourselves. When we got the inside right, the outside follows. Dr. Lucy Leclerc, Dr. Kay Kennedy, and Susan Campis have built a smart, researched-backed, and heartfelt book around this truth. The message I took away is that small, intentional human choices—made from a place of self-awareness and self-care— can ripple out and reshape an industry that’s ready for change. It is time for healthcare leaders to move away from transactions and toward transformations and trust. This book helps show us the way.” —Quint Studer, Co-Founder, Healthcare Plus Solutions Group and author of The Calling: Why Healthcare Is So Special
“In Human-Centered Leadership in Healthcare: The Revolution Continues, the authors have crafted an essential guide that challenges traditional paradigms and inspires healthcare leaders to engage in a deeply transformative journey. This book is a call to action for leaders to prioritize human-centered approaches that make meaningful and lasting impacts on both patient care and organizational well-being. With profound insights and evidence-based practices, this book builds upon its predecessor, guiding leaders to cultivate environments rooted in trust, resilience, and compassion. Through personal narratives, research-backed strategies, and practical tools, the authors illuminate the importance of starting from within—nurturing the Self—and extending outward to awaken, connect, and uphold our teams and colleagues. Each chapter offers a rich tapestry of wisdom and actionable strategies, enabling leaders to navigate the complexities of modern healthcare with authenticity and courage. The book’s focus on relational leadership fosters inclusion, collaboration, and empowerment, making this revolution not just a fleeting moment but a lasting movement toward excellence. Human-Centered Leadership in Healthcare: The Revolution Continues is an indispensable resource that will inspire healthcare leaders at all levels to become architects of a future where human dignity thrives above rigid hierarchies. It challenges us to lead boldly, communicate with integrity, and build workplaces where we don’t just work—we flourish together. Dive into this remarkable journey and discover how you, too, can be part of this revolution that champions the heart of healthcare leadership.” —David Marshall, JD, DNP, RN, FAONL, FAAN; Senior Vice President & Chief Nursing Executive , Cedars-Sinai Medical Center, Los Angeles, CA
“Human-Centered Leadership in Healthcare: The Revolution Continues is more than a book—it is a bold and necessary manifesto for our time. In a healthcare environment that too often prioritizes metrics over meaning, this text returns us to the heart of what truly matters: human connection, relational leadership, and the well-being of those who lead and serve. The updated edition builds thoughtfully on the original framework, offering tested strategies, powerful narratives, and actionable insights that resonate deeply with the realities nurse leaders face today. As a chief nurse executive, I see firsthand the urgent need for leadership that is courageous, compassionate, and grounded in purpose. This book delivers exactly that. From the integration of caring science to the crosswalks with national standards, it bridges the academic, operational, and human dimensions of leadership in a way that is both practical and profoundly transformational. This is not just a guide for individual development—it is a call to collective action. Whether you are at the bedside, in the boardroom, or shaping the future of nursing education, The Revolution Continues equips you to lead with clarity, authenticity, and heart. I recommend it wholeheartedly to every nurse leader who believes that the future of healthcare must be built on human-centered values.” —Anne Marie Watkins, DNP, MSHCA, RN, CENP; SVP/System Chief Nursing Executive and Assistant Dean of Nursing Education, University of California, Irvine Health
“Human-Centered Leadership in Healthcare: The Revolution Continues is a transformative guide that redefines what it means to lead with purpose, compassion, and authenticity in today’s complex healthcare landscape. Grounded in research, previous work and application, and rich with lived experience, this book empowers nurse leaders to embrace their humanity, nurture their well-being, and ignite meaningful change—from the inside out. In today’s challenging healthcare landscape, what could be more important? This is a must-have resource!!”—Tim Porter-O’Grady, DM, EdD, APRN, FAAN, FACCWS; Senior Partner, Health Systems, TPOG Associates, LLC. ATL/PHX; Clinical Professor, Emory University, NHWSN, Atlanta, GA; GCNS-P, Wound Specialist (AZ, OH)
Lucy Leclerc
PhD, RN, NPD-BC
Lucy Leclerc is a nurse executive, entrepreneur, and chief innovation officer at uLeadership, LLC. She is also a nurse scientist at Emory Healthcare, where she mentors and coaches direct care nurses and interprofessional teams on research, innovation, and evidence-based practice. Her program of research focuses on nursing leadership in practice and academia with an aim to explore the connection between leadership behaviors and outcomes. She is adjunct faculty at the Emory Nell Hodgson Woodruff School of Nursing at Emory University and the Frances Payne Bolton School of Nursing at Case Western Reserve University. She also serves on the editorial board of the Journal of Nursing Education and provides peer review for multiple other professional journals. Lucy’s “why” in her body of work and in everyday nursing leadership is to reveal what already exists within nurses and nursing teams . . . excellence and professionalism.
Kay Kennedy
DNP, RN, NEA-BC, CPHQ, FAAN
Kay Kennedy is a nurse executive, educator, and entrepreneur. By combining a love for nurses, patients, and quality improvement, she has led large nursing teams to create healthy work environments, satisfied patients, and consistent, high-quality care. With experience ranging from bedside nursing to chief nursing officer, she also serves as adjunct faculty at the Nell Hodgson Woodruff School of Nursing at Emory University, MGH Institute of Health Professions, and the Frances Payne Bolton School of Nursing at Case Western Reserve University. She is the CEO of uLeadership, LLC, an internationally recognized professional development and research organization. Her passion as a leader is to ignite innovative problem-solving, develop others to be their best, and lead with empathy and service.
Susan Campis
MSN, RN, NE-BC,NBC-HWC
Susan Campis is a nurse leader, author, health and wellness coach, and serves as chief wellness officer for uLeadership, LLC. Throughout her leadership journey, she has developed a strong passion for coaching and mentoring, helping nursing teams thrive in their roles while delivering outstanding care to patients and their families. As a health and wellness coach, she recognizes that personal well-being is the foundation of professional and personal success. She is committed to fostering a culture of excellence, trust, and caring. Her passion as a leader is to co-create and sustain an environment where every team member has the opportunity to flourish and thrive.
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