In a field like nursing, where passions and tensions run high, learning to effectively handle conflict is a critical safety skill. That's why ANA has created a comprehensive program designed to give nurses the skills and strategies they need to perform well in the face of conflict.
On-Site Conflict Engagement Program
ANA created a three-part program designed to help nurses of all levels, in all locations deal with conflict. Participants:
- Get general knowledge in an online education module
- Learn from conflict experts in a conflict setting
- Practice role-playing with real-world scenarios.
This program also gets real-world results. In a recent survey, individuals who completed the program reported a “real desire to quit creating workarounds to avoid conflict” because they had “stronger skills to comfortably and respectfully address conflict.” Reduced conflict in the workplace can lead to improved patient care, reduced employee turnover, and a happier work environment. Contact us to schedule training at your facility.
Tools You Can Use
- The Art of Engagement: Nurses, ANA Work to Address Conflict
This article describes several surveys and solutions that address nurse conflict.
- CE Courses about Conflict
Explore our Continuing Education Library for online courses.
- Joint Commission's Sentinel Event Alert #40
This event describes how unresolved conflict affects patients and healthcare providers.
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