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Joyce A. Batcheller

DNP, RN, NEA-BC, FAAN

Magnet®

Dr. Joyce Batcheller is president of J. Batcheller Consulting, executive nurse advisor for the Center for Advancement of Healthcare professionals for AMN Healthcare and holds the position of adjunct professor for Texas Tech University Health Sciences Center Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas.

Dr. Joyce Batcheller is president of J. Batcheller Consulting, executive nurse advisor for the Center for Advancement of Healthcare professionals for AMN Healthcare and holds the position of adjunct professor for Texas Tech University Health Sciences Center Texas Tech University Health Sciences Center School of Nursing in Lubbock, Texas. Joyce served as chief nursing officer for 19 ½ years of the largest health care system in Central Texas. She created and implemented shared governance across the system and led a pilot site for the RWJF/IHI Transforming Care at the Bedside Project, eventually implementing its principles into patient care at all system facilities. Under her watch, nine of the system hospitals achieved ANCC designation — four with Magnet® and five with Pathway to Excellence®. Joyce has specialized in chief nursing officer development, on-boarding and authored numerous peer-reviewed publications on the subject. She provides executive coaching. Joyce has extensive experience in workforce planning and development that enabled her former organization to open three new hospitals in 2 ½ years. She is an innovative health care leader who is highly sought for speaking engagements nationally.

Summary of Services

  • Helps organizations with strategic planning and professional practice model development.
  • Assists organizations develop the business case for Magnet/Pathway to Excellence designation.
  • Conducts comprehensive on-site reviews in preparation for ANCC designation site visits.
  • Coaches leaders on shared governance model development
  • Assists organizations in using data to drive improvements aligning work from the Boardroom to the Bedside
  • Executive coaching and succession planning strategies at all levels

Education

  • Diploma — Hartford Hospital School of Nursing, Hartford, Conn.
  • BSN — The University of Texas Health Science Center at San Antonio
  • MSN — The University of Texas Health Science Center at San Antonio
  • DNP — Texas Tech University Health Sciences Center, Lubbock

Certifications

  • American Nurses Credentialing Center — Certified Nurse Executive, Advanced
  • American Nurses Credentialing Center — Fundamentals of Magnet Assessment-Based Certificate

Professional Memberships

  • American Nurses Association/Texas Nurses Association
  • American Organization of Nurse Executives/Texas Organization of Nurse Executives
  • Sigma Theta Tau International
  • American Association of Critical-Care Nurses
  • American College of Health Executives
  • National League for Nursing
  • American Association of Critical Care Nurses
  • Society of Critical Care Medicine
  • Robert Wood Johnson Executive Nurse Fellow Alumni Association
  • Fellow of the American Academy of Nursing

The chief nursing officer (CNO) in a Magnet®-designated organization is responsible for aligning nursing’s mission, vision, values, and strategic plan with the organization’s priorities.

With the 2014 Magnet® Application Manual there is now an increased focus on outcomes. These changes are timely since reimbursement strategies are being linked to performance metrics in a more transparent manner. Magnet designated organizations are well-positioned to demonstrate the value of nursing to the patient, the organization, and the community.

So what are some strategies to not only achieve but sustain outcomes?

  • Put in place a clear philosophy, strategic framework, and professional practice model.
  • Develop and align strategies, goals, tactics, and outcomes. They should be connected from the boardroom to the bedside and beyond.
  • Use evidence-based practice and literature reviews as role models for improving work.
  • Ask for the data or rationale, or both, when new ideas are brought forward. Also ask, "How will we know we are making progress?"
  • Encourage staff participation in this process. This is essential to ensure staff has ownership and pride in the change process.
  • Develop and assess leadership competencies that are essential to ensuring the team can achieve the annual goals and desired outcomes.
  • Create an orientation and onboarding process for staff and new leaders at all levels that articulates what it means to be a nurse leader in a Magnet-designated organization.
  • Link and integrate Magnet exemplars as a requirement of the clinical ladder process.
  • Develop shared governance and meeting structures that intentionally plan time on the agenda to review the progress toward achieving the desired outcomes.
  • Engage key stakeholders to support interprofessional teamwork and collaboration to achieve outcomes.
  • Foster C-suite champions. Magnet designation focuses on nursing. It cannot be achieved and sustained without support and alignment throughout the executive suite.

Take a moment to assess your organization and see which of these strategies will help you achieve and sustain outcomes. Should you need assistance, NKC consultants are available to help with any part of your journey.

     

This article was originally published in July 2015.

Use of ANA Consultation Services does not guarantee ANCC approval. ANA consultants and staff cannot influence the actions of ANCC program staff or decisions of the Commission on Magnet® Recognition, Commission on Pathway to Excellence®, or Commission on Accreditation.

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