7 Steps to Organizational Excellence: A Practical, Interprofessional Approach to Evaluating Operations and Outcomes
Designed to aid organizations seeking to embed a culture of excellence!
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This book introduces the concepts contributing to healthcare organizational excellence and is designed to aid organizations seeking to embed a culture of excellence through a variety of established programs. The book focuses on identifying organizational excellence as derived from the literature, high reliability organizations (HROs), and nationally recognized programs, including the ANCC Magnet Recognition Program®, ANCC Pathway to Excellence® Program, and Accreditation programs. The authors explore concepts that are relevant to achieving organizational excellence and provide tools to help analyze gaps and determine steps forward in the pursuit of organizational excellence.
Nancy Robert
PhD, MBA, BSN
Nancy Robert is a recognized leader in healthcare product strategy, development, and marketing. She is the founder of Polaris Solutions, a digital health care product company. Formerly she served as the ANA Enterprise EVP, Chief Product and Marketing Officer. Dr. Robert led interdisciplinary teams focused on domestic and international business development opportunities, product teams to design and implement innovative global nursing education products, and digital marketing teams supporting ANA Enterprise initiatives. She was instrumental in the design of ANCC’s patented System and Method for Assembling and Analyzing a Candidate Application for a Credential—an innovative software application that streamlines the credentialing approval process. She is the 2018 Chief Learning Officer Gold Innovation Award winner and an advisory board member for SNHU nursing online and educational programs. She received the UC College of Nursing Outstanding Alumni Award and the Legacy Award for Outstanding Career Achievement.
Kathy Chappell
PhD, RN, FNAP, FAAN
Dr. Chappell is the Senior Vice President of Accreditation, Certification, Measurement, and the Institute for Credentialing Research and Quality Management at the American Nurses Credentialing Center. She is responsible for certification of individual registered nurses and advanced practice registered nurses; and development of certification examinations. She is responsible for the accreditation of organizations that provide continuing nursing education and interprofessional continuing education; and for accreditation of residency and fellowship programs for nurses. She also directs the Institute for Credentialing Research, analyzing outcomes related to credentialing, and the quality management department. She holds a baccalaureate in nursing with distinction from the University of Virginia, a masters of science in advanced clinical nursing, and a doctorate in nursing from George Mason University. She is a Fellow in the American Academy of Nursing and a Distinguished Scholar & Fellow in the National Academies of Practice.
Susan Finlayson
RN, DNP, NE-BC
Susan Finlayson is recognized as a national expert on leadership development
and strategic planning. She has over 30 years of nursing experience and is currently the Senior Vice President of Operations at Mercy Medical Center in Baltimore, Maryland. During her tenure at Mercy Medical Center, Dr. Finlayson was responsible for attaining Magnet® status recognition, moving into a brand new hospital, and having Mercy be recognized as one of the top hospitals in
Maryland. She received a Doctor of Nursing Practice degree from Johns Hopkins University, a Master of Science degree in Nursing at the University of Pennsylvania, and a Bachelor of Science degree from Widener University. Because of her many outstanding achievements in the nursing profession, Dr. Finlayson was recognized as one of the top 100 women in Maryland.