Navigate and Negotiate Conflict - In Collaboration with Capella University
Ann O'Sullivan, MSN, RN, CNE, NE-BC, ANEF, Irma Tyler-Wood
During this 75-minute on-demand seminar, you will learn how to effectively navigate and negotiate conflict, which can improve your personal and professional life.
Develop an effective style of conflict management through skillful confrontation and strategic negotiation.
For nurses, potential conflict comes from all sides: managers, nursing colleagues, doctors, and ancillary staff, as well as patients and their families. In other words, conflict is not limited to interactions with colleagues and other medical professionals; it is a regular component of providing patient care. The key challenge you face is making sure you are well equipped with the communication and conflict management skills needed to navigate potential conflicts while effectively caring for your patients.
During this 75-minute on-demand seminar, you will learn how to effectively navigate and negotiate conflict, which can improve your personal and professional life. Presenter Ann O'Sullivan walks you through managing the difficult scenarios you face on a daily basis, and panelist Irma Tyler-Wood shares her advice as a world-renowned expert in conflict negotiation.
Don't miss your chance to build the leadership and communication skills you need to bring up sensitive topics and positively address criticism and feedback.
Key Learning Outcomes
- Define conflict, debunk myths about conflict, and identify sources of conflict.
- Describe the detrimental effects of silence on workplace safety, quality, and teamwork.
- Identify styles of conflict management, and apply strategies to engage and manage conflict.
MSN, RN, CNE, NE-BC, ANEF
Assistant dean of student services
O'Sullivan has spent the past 24 years at Blessing-Rieman College of Nursing in Quincy, Illinois, and has served as the assistant dean of student services for the past 10 years. She holds baccalaureate and master’s degrees in nursing from Northern Illinois University. O’Sullivan is a member of the American Nurses Association and has held numerous leadership positions with the ANA, ANA-IL, IONL, STTI, and the Illinois State Board of Health, and is a fellow of the Academy of Nursing Education (inducted Sept. 20, 2013).
Tyler-Wood is a principal and founding member of Ki THOUGHTBRIDGE, a consulting firm that specializes in leadership development, negotiation, change management, and conflict resolution. Prior to founding Ki THOUGHTBRIDGE, Tyler-Wood was a partner in CMI, the firm started by her former law professor Roger Fisher. While at Harvard Law School, she worked as a negotiation teaching fellow with Roger Fisher and served as the assistant director of the Conflict Clinic at the Harvard Negotiation Project.