Taking a Stand: Creating an Incivility-Free Environment
Join Joy Longo, PhD, RNC-NIC, as she discusses the meaning of incivility and shares tools and resources to help recognize and address uncivil behavior in your workplace.
Did you know that roughly 21 percent of nursing turnover can be related to incivility in the workplace? In the United States, replacing one nurse alone can cost up to $88,000. The ANA Professional Issues Panel on Workplace Violence and Incivility found that 25 percent to 50 percent of nurses reported experiencing various instances of incivility in their workplace. Uncivil behavior can lead to low morale, poor teamwork and distrust, decreased job performance, and ultimately, diminished patient safety.
If you or others have experienced incivility or violence in your workplace, then this course is for you. Join Joy Longo, PhD, RNC-NIC, as she discusses the meaning of incivility and shares tools and resources to help recognize and address uncivil behavior in your workplace. Learn organizational and individual strategies that address best ways to intervene and create a safer work environment for yourself and others. As a nurse, you and your colleagues deserve the right to work in a healthy environment that supports an incivility-free culture.
Key Learning Outcomes
- Define incivility, bullying and workplace violence.
- Describe impact of incivility on health care delivery.
- Discuss factors that can contribute to incivility.
- Identify strategies and resources to address incivility.
Joy Longo, PhD, RNC-NIC
Longo has expertise in the area of inappropriate work behaviors such as horizontal violence and incivility. With support of an American Nurses Foundation grant, Longo developed a tool to measure horizontal violence, which was published in 2014. She has also published and presented on the topic of horizontal violence locally, nationally and internationally. She was the primary contributor to the ANA's "Bullying in Nursing" booklet and is a member of the ANA Steering Panel on Workplace Violence, Incivility and Bullying.