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Civility: Conversations to Inspire and Promote a More Civil Workplace

Regular Price: $20.00
Online CE Expiration: 11/01/2018
1 Contact Hours
Presented by Ana

Civility: Conversations to Inspire and Promote a More Civil Workplace

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Course Details


Given the stressful healthcare workplace, it’s no wonder nurses and other healthcare professionals sometimes fall short of communicating in respectful, considerate ways. Nonetheless, safe patient care hinges on our ability to cope with stress effectively, manage our emotions, and communicate respectfully. Interactions among employees can affect their ability to do their jobs, their loyalty to the organization, and most important, the delivery of safe, high-quality patient care.

Key Learning Outcomes

  1. Identify components of a healthy workplace.
  2. Discuss how to prepare for a challenging conversation.
  3. Describe models for conducting a challenging conversation.

Location Details

Presented By

Cynthia M. Clark, PhD, RN, ANEF, FAAN

Cynthia M. Clark, PhD, RN, ANEF, FAAN is a nurse consultant with ATI Nursing Education and professor emeritus at Boise State University in Boise, Idaho.

The American Nurses Association Center for Continuing Education and Professional Development is accredited as a provider of continuing education by the American Nurses Credentialing Center’s Commission on Accreditation.

ANCC Provider Number 0023

ANA is approved by the California Board of Registered Nursing, Provider Number CEP6178

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