Care Coordination: Enhancing The RN Skill Set
This course will provide you with skills in care coordination to position you to bring more value to your practice setting.
Care coordination has been proposed as a solution to many of the seemingly intractable problems of American health care: high costs, uneven quality, and too frequent disappointing patient outcomes. But why “care coordination” and why now? In light of the changing healthcare landscape and initiatives such as the Institute for Healthcare Improvement’s (IHI) “Triple Aim Initiative,” care coordination has been emphasized as a model to improve the care of individuals and the health of populations while reducing the cost of care. For many patients, the registered nurse is the most appropriate care coordinator. However, being effective in this role requires knowledge of new reimbursement models. With all of these changes, nurses must ask themselves: Am I prepared to succeed in this brave new world?
Care Coordination: Enhancing the RN Skill Set will provide you with skills in care coordination to position you to bring more value to your practice setting.
Key Learning Outcomes
- Identify the seven domains of care coordination in the primary care setting
- Develop patient-centered plans of care
- Understand the concepts of motivational interviewing, Socratic questioning, and appreciative inquiry to engage patients in their care
- Identify clinical and non-clinical community resources
- Understand how community resource engagement impacts care coordination
- Explain the role of care coordination in team-based care as related to new payment methodologies
Faith M. Jones, MSN, RN, NEA-BC, is the Director of Care Coordination and Lean Consulting for HealthTechS3. Ms. Jones began her healthcare career in the US Navy over 30 years ago. She has worked in a variety of roles in clinical practice, education, management, administration, and consulting. Her knowledge and experience spans across various settings including ambulance, clinics, hospitals, home care, and long-term care with a focus on rural healthcare where it is not uncommon to wear many hats. In her leadership role, she has been responsible for the operational leadership for all clinical functions including multiple nursing specialties, pharmacy, laboratory, imaging, nutrition, therapies, as well as administrative functions related to quality management, case management, medical staff credentialing, staff education, corporate compliance, and community networking. She has held a variety of leadership positions in the profession of nursing currently serving as a Director at Large on the American Nurses Association Board of Directors and the Chair of the ANA-PAC. Ms. Jones received her initial nursing degree from Ventura College in Ventura California, an undergrad degree in nursing from the University of Wyoming, and her graduate degree in nursing administration and education from the University of Phoenix. She currently holds a certification from the American Nurses Credentialing Center as a Nurse Executive Advanced, is a fellow of the American Nurses Advocacy Institute, and holds certifications in Lean for Healthcare.