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COVID-19 Policy FAQs

Updated: 4/29/2020

 

TESTING

 

Q: When will Prometric testing centers open?

A: Prometric testing centers are scheduled to open, with limited capacity, for essential services programs on May 1. ANCC has been identified as an essential service program.

Availability may vary according to state regulations and limited capacity restrictions. For details on COVID-19 precautions at testing centers, please visit this link: https://www.prometric.com/corona-virus-update.

 

Q: Are there any options for testing, besides going to a Prometric testing center?

A: Yes. Prometric does provide the option for Live Remote Proctoring (LRP), allowing you to take your test in your own home. Availability is limited and you must meet specific requirements to use this option.

 

Q: I was able to schedule my exam at a Prometric testing center. How can I switch my appointment to a Live Remote Proctoring appointment?

A: You will need to cancel your existing appointment at the testing center and then schedule a different appointment for a Live Remote Proctoring (LRP) session. Due to limited availability of sessions, we strongly advise against cancelling any existing appointments.

 

For complete details on specific requirements for participating in Live Remote Proctoring (LRP), please review the Prometric ProProctor User Guide at this link: https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf

 

Q: I had a testing appointment at Prometric between March 18 and April 18. What do I do?

A: We will send you a new authorization to test notice via email, providing you with a new 120-day eligibility window.

 

Q: I received my authorization to test notice, but have not been able to find available appointments at a Prometric testing site. What can I do?

A: The ANCC and Prometric are closely monitoring the ever-changing events associated with the spread of the COVID-19 virus and Prometric decisions impacting testing sites are based on ordinances from local, state and federal governments, as well as recommendations from the CDC and WHO. Prometric has made the difficult but necessary decision to close all Prometric test centers in the US and Canada through April 30th, with planned resumption of testing on May 1st. This remains subject to change and we recommend monitoring the Prometric website at https://www.prometric.com/corona-virus-update for the latest information on test center availability.

We recommend that you continue to check for test center availability, especially after May 1st or whenever test centers reopen.

Prometric does provide the option for Live Remote Proctoring (LRP), allowing you to take your test in your own home. Availability is limited and you must meet specific requirements to use this option.

LRP is not available for MAC users as ANCC exams are not compatible with MAC (Apple) operating systems.

 

 

Q: What are the specific requirements for Live Remote Proctoring (LRP)?

A: Please review Prometric’s Welcome to ProProctor Guide for important information about Live Remote Proctoring at

https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf, which includes the specific system requirements necessary for utilizing the Live Remote Proctoring (LRP) function.

LRP is not available for MAC users as ANCC exams are not compatible with MAC (Apple) operating systems.

 

Q:  Am I eligible for live remote proctoring?

A: If you are authorized or eligible to test, you are eligible for live remote proctoring.

 

Q: I already have an extended authorization to test (ATT) date, but could not schedule my test, am I eligible for live remote proctoring?

A: If you have an active eligibility window, you are eligible for live remote proctoring.

 

Q: Can ANCC help me with scheduling my exam?

A: ANCC staff are unable to assist with scheduling your exam. Please visit https://www.prometric.com/ancc to schedule your exam.

 

Q: I cannot reach anybody at Prometric for assistance. What can I do?

A: You may send an email to candidatecare@prometric.com. Responses may be delayed as Prometric has received a higher than usual number of inquiries.

 

Q: My state board of nursing is currently issuing temporary licenses for advanced practice registered nurses (APRNs) who are authorized to test, but have not yet been able to test. What can I do?

A: Check with your state board of nursing https://www.ncsbn.org/State_COVID-19_Response.pdf to determine what is needed and send an email to APRNValidation@ana.org with the subject line APRN Temporary License.

 

Q: I need to submit a reassignment request because I won’t be able to test as scheduled as I am needed in the COVID-19 crisis. What are my options?

A: You can send an email to certification@ana.org, with the subject line COVID-19 Reassignment
Request and you will be provided with next steps.


Q. I have my Authorization to Test (ATT) letter but did not schedule my test before the test centers closed. What do I do?

A. You can send an email to certification@ana.org, with the subject line COVID-19 Reassignment Request and you will be provided with next steps.

 

DOCUMENTS

Q: I mailed in my application/transcript/documents for ANCC certification, but your website recommends submitting via the website at nursingworld.org/our-certifications. Will my application still be reviewed?

A: ANCC will continue to retrieve, process and review all hard-copy applications received however we highly encourage online submissions to facilitate processing as quickly as possible.


FACULTY/STUDENTS

Q: My school is closed and I am not able to finish my program or my 500 faculty-supervised clinical hours. Will ANCC make an exception for me?

A: Colleges/Universities are responsible for providing evidence of program completion to ANCC in order to meet ANCC APRN (NP or CNS) eligibility criteria for certification exams. ANCC is not able to grant exceptions. There may be options that your school is considering in order to facilitate the accrual of your minimum 500 supervised direct patient care clinical hours. Please reach out to your faculty/ program director for additional details and specifics.

For additional information for NP faculty/students, please review the official statement on NP students
and Direct Care Clinical Hours by visiting the NONPF website: page nonpf.org/page/83.


Q: My school usually sends ANCC Validation of Education (VOEs) Forms electronically; will these still be received and processed by ANCC?

A: ANCC continues to receive all eligibility documentation via the APRNValidation@ana.org mailbox. This mailbox is monitored every day and all materials received are promptly processed.


Q: My school’s registrar’s office is closed; will you accept my student copy of my transcript?

A: ANCC accepts unofficial transcripts (defined as a comprehensive record of your academic progress, a printout of all work completed, including coursework, grades and degree(s) earned on in progress), which will allow us to conditionally review your application. This unofficial transcript can be an electronic copy downloaded from your school’s website.

 

 

RENEWAL

Q: My state is asking retired nurses to return to work during this crisis. How do I reactivate my lapsed certification?

A: You can visit the website at nursingworld.org/our-certifications to determine if your certification can be renewed via reactivation. Nurses may reactivate by retesting if the certification has not been retired. Contact certification@ana.org for specific questions.


VERIFICATION

Q: My certification expiration date was extended. How do I order a new verification?

A: You may order a new verification at any time via your online account at nursingworld.org/ancc. Log in to your account at the top right of your screen, select My Account, select Certifications, and select the Verify link next to the certification you need verified. Follow the prompts to complete your verification order.


Q: During this crisis, is ANCC automatically sending verification of certification to the boards of nursing?

A: No, however you may order a verification at any time via your online account at nursingworld.org/ ancc. Log in to your account at the top right of your screen, select My Account, select Certifications, and select the Verify link next to the certification you need verified. Follow the prompts to complete your verification order.

 

Q: My state board of nursing is currently issuing temporary licenses for advanced practice registered nurses (APRNs) who are authorized to test, but have not yet been able to test. What can I do?

A: Check with your state board of nursing https://www.ncsbn.org/State_COVID-19_Response.pdf to determine what is needed and send an email to APRNValidation@ana.org with the subject line APRN Temporary License.


COVID-19 GENERAL QUESTIONS

Q: I have general questions related to COVID 19. Where can I find information?

A: ANA Enterprise has a dedicated web page with resources and information about COVID-19 that can be found at: nursingworld.org/coronavirus. You may also send general questions to corona@ana.org.

 

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