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COVID-19 Policy FAQs

Updated: 9/9/2020

 

TESTING

Q: When will Prometric testing centers open?

A: Prometric testing centers are currently open.

Prometric test center availability may vary according to state regulations and limited capacity restrictions. Please see this link for current Prometric test site availability: https://www.prometric.com/site-openings

You will be required to wear a mask in a test center. For more details on COVID-19 precautions at testing centers, please visit this link: https://www.prometric.com/corona-virus-update.

Q: Are there any options for testing, besides going to a Prometric testing center?

A: Yes. Prometric does provide the option for Live Remote Proctoring (LRP), allowing you to take your test in your own home. Availability is limited and you must meet specific technology requirements to use this option. To conduct a system readiness check, please see this link: https://rpcandidate.prometric.com/Home/SystemCheck

 

Here are some things to consider when choosing to test at a Prometric Testing Center or via Live Remote Proctoring: https://www.nursingworld.org/~4a5491/globalassets/docs/ancc/considerations-for--choosing-a-testing-option.pdf

 

LRP is not available for MAC users as ANCC exams are not compatible with MAC (Apple) operating systems. While your computer may pass the systems readiness check for MAC, you will not be able to access the exam content with a MAC. If you attempt to test with a MAC, you risk forfeiting your appointment and will need to obtain an exam reassignment for a new testing window. The fee for a reassignment is $100 and the form can be found, here: https://www.nursingworld.org/~49ca04/globalassets/certification/certification-policies/reassignmentrequestform.pdf

Q: I was able to schedule my exam at a Prometric testing center. How can I switch my appointment to a Live Remote Proctoring appointment?

A: You will need to cancel your existing appointment at the testing center and then schedule a different appointment for a Live Remote Proctoring (LRP) session. Due to limited availability of sessions, we strongly advise against cancelling any existing appointments.

For complete details on specific requirements for participating in Live Remote Proctoring (LRP), please review the Prometric ProProctor User Guide at this link: https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf

LRP is not available for MAC users as ANCC exams are not compatible with MAC (Apple) operating systems. While your computer may pass the systems readiness check for MAC, you will not be able to access the exam content with a MAC. If you attempt to test with a MAC, you risk forfeiting your appointment and will need to obtain an exam reassignment for a new testing window. The fee for a reassignment is $100 and the form can be found, here: https://www.nursingworld.org/~49ca04/globalassets/certification/certification-policies/reassignmentrequestform.pdf

Q: I received my authorization to test notice, but I have not been able to find available appointments at a Prometric testing site. What can I do?

A: We recommend that you continue to check for test center availability via https://www.prometric.com/ancc. It is possible that you may need to travel farther than usual to the closest available test center. 

Prometric does provide the option for Live Remote Proctoring (LRP), allowing you to take your test in your own home. Availability is limited and you must meet specific technology requirements to use this option. To conduct a system readiness check, please see this link: https://rpcandidate.prometric.com/Home/SystemCheck

LRP is not available for MAC users as ANCC exams are not compatible with MAC (Apple) operating systems. While your computer may pass the systems readiness check for MAC, you will not be able to access the exam content with a MAC.

Q: What are the specific requirements for Live Remote Proctoring (LRP)?

A: Please review Prometric’s Welcome to ProProctor Guide for important information about Live Remote Proctoring at https://www.prometric.com/sites/default/files/2020-04/PrometricProUserGuide_3.1_1.pdf, which includes the specific system requirements necessary for utilizing the Live Remote Proctoring (LRP) function.

LRP is not available for MAC users as ANCC exams are not compatible with MAC (Apple) operating systems. While your computer may pass the systems readiness check for MAC, you will not be able to access the exam content with a MAC.

Q:  What functions will I have, to take notes during my Live Remote Proctoring (LRP) session?

A:  Prometric offers a Scratchpad, which will open as a floating window for candidates to capture digital notes during their exam. Any notes that the candidate includes on the Scratchpad will be retained during the entire duration of the candidate’s exam and will be purged at the conclusion of the exam. This scratchpad will replace the opportunity for candidates to have blank pieces of scratch paper to use, during the exam.

Q:  What are my current options for testing?

A: If you are authorized or eligible to test, you may schedule an exam at an available test center or schedule to take the exam via Live Remote Proctoring (LRP).

Q: Can ANCC help me with scheduling my exam?

A: ANCC staff are unable to assist with scheduling your exam. Please visit https://www.prometric.com/ancc to schedule your exam.

Q: I cannot reach anybody at Prometric for assistance. What can I do?

A: You may send an email to candidatecare@prometric.com. Responses may be delayed as Prometric has received a higher than usual number of inquiries.

Q: My state board of nursing is currently issuing temporary licenses for advanced practice registered nurses (APRNs) who are authorized to test, but I have not yet been able to test. What can I do?

A: Check with your state board of nursing https://www.ncsbn.org/State_COVID-19_Response.pdf to determine what is needed and send an email to APRNValidation@ana.org with the subject line APRN Temporary License.

Q: I need to submit a reassignment request because I won’t be able to test as scheduled as I am needed in the COVID-19 crisis. What are my options?

A: You can send an email to certification@ana.org, with the subject line COVID-19 Reassignment Request and you will be provided with next steps. The form may be found, here: https://www.nursingworld.org/~49ca04/globalassets/certification/certification-policies/reassignmentrequestform.pdf

 

DOCUMENTS

 

The validation of education (VOE) form was updated on May 22. Please find the current form here: https://www.nursingworld.org/~49c402/globalassets/certification/certification-specialty-pages/APRN-Validation-Form. As of July 1, 2020, only this version of the VOE will be accepted.

 

Q: I just applied for an APRN certification. When can I expect to receive my authorization to test notice?

A: Due to increased APRN application volume, current processing time for application review is approximately 3+ weeks – directly impacted by fewer staff available for in office/immediate documentation processing. Application status information is available in your online account. If your application has been in a status of initial or pending for more than 3 weeks, please send an email to certification@ana.org.

 

Q: I mailed in my application/transcript/documents for ANCC certification, but your website recommends submitting my documents in my online application or via aprnvalidation@ana.org. Will my application/transcript/documents still be reviewed if I mail them in?

A: ANCC continues to receive, process and review all hard-copy applications/transcripts/documents sent by mail, however, we highly encourage online submissions to facilitate processing as quickly as possible.

 

FACULTY/STUDENTS

Q: My school is closed and I am not able to finish my program or my 500 faculty-supervised clinical hours. Will ANCC make an exception for me?

A: Colleges/Universities are responsible for providing evidence of program completion to ANCC in order to meet ANCC APRN (NP or CNS) eligibility criteria for certification exams. ANCC is not able to grant exceptions. There may be options that your school is considering in order to facilitate the accrual of your minimum 500 supervised direct patient care clinical hours. Please reach out to your faculty/ program director for additional details and specifics.

For additional information for NP faculty/students, please review the official statement on NP students and Direct Care Clinical Hours by visiting the NONPF website: page nonpf.org/page/83.

Q: My school usually sends ANCC Validation of Education (VOEs) Forms electronically; will these still be received and processed by ANCC?

A: ANCC continues to receive all eligibility documentation via the APRNValidation@ana.org mailbox. This mailbox is monitored every day and all materials received are promptly processed.

Q: My school’s registrar’s office is closed; will you accept my student copy of my transcript?

A: ANCC accepts unofficial transcripts (defined as a comprehensive record of your academic progress, a printout of all work completed, including coursework, grades and degree(s) earned on in progress), which will allow us to conditionally review your application. This unofficial transcript can be an electronic copy downloaded from your school’s website. 

 

RENEWAL

Q: My state is asking retired nurses to return to work during this crisis. How do I reactivate my lapsed certification?

A: You can visit the website at nursingworld.org/our-certifications to determine if your certification can be renewed via reactivation. Nurses may reactivate by retesting if the certification has not been retired. Contact certification@ana.org for specific questions.


VERIFICATION

Q: My certification expiration date was extended. How do I order a new verification?

A: You may order a new verification at any time via your online account at nursingworld.org/ancc. Log in to your account at the top right of your screen, select My Account, select Certifications, and select the Verify link next to the certification you need verified. Follow the prompts to complete your verification order.


Q: During this crisis, is ANCC automatically sending verification of certification to the boards of nursing?

A: No, however you may order a verification at any time via your online account at nursingworld.org/ ancc. Log in to your account at the top right of your screen, select My Account, select Certifications, and select the Verify link next to the certification you need verified. Follow the prompts to complete your verification order.

Q: My state board of nursing is currently issuing temporary licenses for advanced practice registered nurses (APRNs) who are authorized to test, but I have not yet been able to test. What can I do?

A: Check with your state board of nursing https://www.ncsbn.org/State_COVID-19_Response.pdf to determine what is needed and send an email to APRNValidation@ana.org with the subject line APRN Temporary License.


COVID-19 GENERAL QUESTIONS

Q: I have general questions related to COVID 19. Where can I find information?

A: ANA Enterprise has a dedicated web page with resources and information about COVID-19 that can be found at: nursingworld.org/coronavirus.

 

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