For additional help please contact webmaster@ana.org | Go back.
» To display the video, please make sure you have:
- Windows computers -- Windows Media Player installed, and you have enabled the ActiveX plug-in (Internet Explorer displays a warning in a yellow bar under the browser menu if ActiveX disabled)
- Mac -- Flip4Mac player installed, available for download from Microsoft
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» To change your security settings in Internet Explorer 6 and 7:
- Start your browser
- From the browser top menu select Tools -> Internet Options
- Click the Security tab, and then the Internet icon
- Click the Custom Level... button
- A new window opens; From the "Reset custom settings" box drop-down menu select "Medium" or
"Medium-high" and click Reset. Then confirm and click OK to close all windows.
- Restart your browser and continue to the video
Microsoft help for changing security settings: link
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» Other issues:
- If you get a pop-up question "Do you want to allow software such as ActiveX and plug-ins to run?" click Yes
- A yellow bar appears on top of the page after you click to play the video:

a) Click on the bar, then "More information" and follow the instructions from the help file; or
b) Follow the instructions above to change your security settings to Medium or Mediun-high
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