Have you ever been yelled at by another staff member in front of a patient for not getting all of your work done? How should you react – do you avoid the issue altogether, or yell back? How you handle conflict and differences with others affects patient safety, quality of care, staff satisfaction and morale, and your personal health and well-being. Build the leadership and communication skills you need to bring up sensitive topics and positively address criticism and feedback. Ann O’Sullivan, MSN, RN, CNE, NE-BC, ANEF, shows you how to navigate and negotiate conflict that can improve your personal and professional life in this Emerging Leaders seminar from the ANA Leadership Institute.
Learning Objectives:
- Define conflict, debunk myths about conflict, and identify sources of conflict.
- Describe the detrimental effects of silence on workplace safety, quality and teamwork.
- Identify styles of conflict management and apply strategies to engage and manage conflict.
Speaker:
Ann O’Sullivan, MSN, RN, CNE, NE-BC, ANEF
Assistant Dean of Student Services
Blessing-Rieman College of Nursing