Have you ever been yelled at by another staff member in front of a patient for not getting all of your work done? How should you react – do you avoid the issue altogether, or yell back? How you handle conflict and differences with others affects patient safety, quality of care, staff satisfaction and morale, and your personal health and well-being. Build the leadership and communication skills you need to bring up sensitive topics and positively address criticism and feedback. Ann O’Sullivan, MSN, RN, CNE, NE-BC, ANEF, shows you how to navigate and negotiate conflict that can improve your personal and professional life in this Emerging Leaders seminar from the ANA Leadership Institute
. Navigate and Negotiate Conflict
, the first seminar in this 3-part series, will be held Oct. 30 from 2:00-3:15 pm. ET.