How do you handle conflict?
Does this sound familiar? You see a physician leave a patient's room without washing his hands. Do you feel uncertain about what to do – or how to say something to the physician? Do you avoid the potential conflict – or actively engage in it? How you handle conflict
and differences with others affects patient safety, quality of care, staff satisfaction and morale, and your personal health and well-being.
Build the leadership and communication skills you need to bring up sensitive topics at the first live seminar in the ANA Leadership Institute's Change Ahead series for emerging leaders. ANA Members save 25% on this October 30th live seminar on conflict management - register today!